RITEC VALLEY QUADS

FAQ

Q) I've been looking at where to go Quad Biking, why come here?

A) Here at Ritec Valley we run Track and Trail riding.  Nearly all other operators either run one or the other BUT NOT BOTH!  We've been running Quads since 1989 so we've had a little bit of experience.  Our aim is to give you the best possible experience accoriding to your ability and age.

Q) I've never been on a Quad before, what should I do?

A) We always recommend first time riders to start with the Track riding where you can ride at your own pace and get to grips with the handling.  All Track bikes are Automatic so you can concentrate on handling rather than shifting gear.  If you wanto book a Trail Ride but haven't been with us before, we will assess you on the Track first before deciding to undertake the Trail ride on Automatic bikes or to step you up to the geared bikes (Min age 16).  The minimum age for the Trail riding is 12.  Please note that riders under the age of 16 are classed as Family groups and will need to have a parent or gurdian riding in the group as well as the Instructor(s).

Q) We want the full quad experience, what do you recommend?

A) If you haven't been with us before, we recommend booking the Track and Trail ride which gives everyone a 10 minute session on the flat track followed by a 35 minute Trail ride.  If you are in an Adult group, after the assesement on the Track, we will make a recommendation on the best bike for your Trail experience. (Auto or Geared).  If you are riding the geared bikes, you can upgrade to the Extended Trail which is a 50 minute ride and is an extra £5

Q) What's the maximum amount of riders you take in a Trail group at the same time?

A) 6 Auto's and 6 Gears (12 in total).  These are however done in seperate groups.

Q) I see other operators can take more than 6 people in a Trail group, if you're so established, why don't you do this?

A) We have been running Trail riding long enough to know that it's not about how many people you can take in a group. Everyone gets more out of the activity with smaller, more manageable group sizes.  We have a very low client to instructor ratio (Absolute Max 1 to 3).  If you are looking at going Trail riding somewhere else, we suggest you ask them the instructor ratio they use before booking.

Q) Am I going to get dirty?

A) Quad biking can be a messy affair when it's wet (that's part of the fun of it!). For all Trail Riding, waterproof clothing is included in the price. For Track Riding, we operate a hire system to help keep your clothes clean.  We charge a nominal fee of £1.50 in wet weather for a waterprrof jacket and waterproof trousers. Wellington boots are always included in the price of all rides so you don't have to get your own shoes dirty. We don't recommend wearing your best clothes quad biking at any time.

Q) I don't want to ride with anyone else in our group?

A) Good point.  Neither would we!......... We treat EVERY booking separately.  You will only ride with the people from your own group.  We quite often split your own groups up into more managabale group sizes and abilities so everyone can get the most out of the activity.  This sometimes means some riders riding Automatic bikes and some riding Geared bikes.  Of course we discuss this with you before we decide what to do!!!  Our maximum instructor to client ratio is generally 1 to 3

Q) Why do I have to follow an Instructor around the Trail?

A)  All we want to do is show you one of the best Trails in the UK.  The Instructors job is to show you around the 12KM course along with teaching how to ride a quad correctly/safely and basically become a better rider.

Q) Can I take my 4 year old on the back with me?

A) No. Next question..

Q) I'm good on a geared quad I don't want to follow my gran around on the Trail.

A) Don't book in with your gran then (LOL)! You should expect to ride with the people you book in with. Having said that, we do split groups up if there is a considerable ability difference.

Q) Do you do a Full day quad biking?

A) No. We are not that sort of setup. Some hire operations run "Quad trekking" or "Green laning" that may run half-day or full-days covering vast distances on relatively unmarked terrain/routes. What we have here is 12KM of groomed trail routes and 2 well managed Arrive and Drive automatic tracks. If you want the full experience, consider the Track and Trail options.

Q) How do you deal with Adult groups of up to 12 people?

A) We split you into 2 groups of maximum 6 riders.  The first group is assessed on the flat track.  We usually then assess the 2nd group so we can put the groups together as best we see fit.  We may then recommend Automatic bikes for everyone (in which case there will be a small wait for the 2nd Group) OR geared bikes for everyone (in which case there would be a small wait for the 2nd group).  Sometimes we can run a group of Auto's and a group of Gears at the same time but this depends on Instructor availability. 

Q) I've got a large party of more than 12 Adults, how do you deal with that?

A) Basically we can deal with up to 12 Adults at a time.  For larger parties, we need you to stagger the arrival time of your subsequent groups.  If you are looking for something to do for the subsequent groups, we have Heatherton (www.heatherton.co.uk) which is 5 minutes away and offers a number of activities to keep you entertained while you wait (Go karting, Paintball, Golf, Archery, High ropes etc)

Q) I'm organising an Adult group, what do you advise?

A) We always recommend that you try and match your groups with what you think they're ability might be on the quads.  e.g. Put the guys who have been on geared quads in one group and the ladies in another (no offence ladies LOL)

Q) Can I bring my own quad to your centre?

A) No sorry. We are a hire only setup.

Q) Can I ride an automatic bike on the Trail?

A) Of course

Q) Can I ride a Geared Quad on the Track?

A) No sorry.  We only allow Automatic bikes on the Track

Q) Why do I have to give you a credit/debit card number when booking Trail riding/Full Monty?

A) When you make a booking, you are agreeing to our terms and conditions that can be found at the bottom of this FAQ section.  We don't take money off your card, you can pay on the day.  We keep your card details on file until you have finished your session then they are destroyed.

Q) Do I have to pay a deposit?

A) If you are booking more than 5 Adult riders then a £10/person deposit is required a minimum of 2 weeks before your booking.  The balance is then payable on the day.  We don't keep your deposit money if your numbers change as long as you keep us informed if people drop out or want to be added.

Q)  What are your booking terms and conditions?

A) If you booking in 5 Adults or less, we do not require a forward deposit and you can pay on the day.  We do however require a credit/debit card number as you are hiring a vehicle and your details are held on file until you have completed the booking and then the details are destroyed.

A) If you are booking a group of more than 5 people, we require a £10 deposit/person payable minimum 2 weeks before the booking.  You are free to cancel the booking up to a day in advance and we will refund your deposit in full.  If you cancel your booking on the day of the booking, we may keep your deposit at our discretion.

A) If you have made a booking and not paid a deposit and fail to turn up or inform us you are not coming, we reserve the right to charge a booking fee to cover our incurred costs.  This is at our discretion and could be up to £10/person based on how many people were booked in.

TRAIL RIDING

Over 12KM of groomed routes encompassing some of the best terrain you are likely to find in the UK. Why don’t you come and see for yourself why our Trail Riding blows the competition away

TRACK RIDING

Our flat tracks are the largest around and give everyone from age 6 upwards all the space and freedom they need to get to grips with Quad Biking

TRACK AND TRAIL RIDE

The full quad experience. A progressive activity starting with a flat track session on an Automatic bike to get some feel for Quad Biking followed by an exhilarating Trail ride


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